Refund policy
Thank you for shopping at GTRACING OUTLETS. Please read our return and refund policy carefully before placing your order.
1. Return Eligibility
We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Proof of purchase is required.
The following items are non-returnable:
- Items marked as final sale
- Items damaged due to misuse or improper assembly
- Items missing original parts or packaging
2. How to Initiate a Return
To start a return, please contact us within 30 days of receiving your order:
- Email: info@gtracing.com
- Phone: 877-236-5969 (Mon–Fri, 8:30AM–5:30PM CST)
Please include your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Return Shipping Address
Please send all approved returns to:
GTRACING OUTLETS — Returns
4039 State St
Montclair, CA 91763
USA
Phone: 626-316-9683
We recommend using a trackable shipping method. We are not responsible for lost return packages. Return shipping costs are the customer's responsibility unless the return is due to a defective product or our error.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that original shipping fees (if any) are non-refundable.
5. Exchanges
If you received a defective or damaged item, we will replace it at no additional cost. Please contact us within 48 hours of delivery at info@gtracing.com with your order number and photos of the damage.
6. Cancellations
Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled. Please contact us as soon as possible at info@gtracing.com if you need to cancel.
7. Contact Us
For any return or refund questions, please reach out to our customer support team:
- Email: info@gtracing.com
- Phone: 877-236-5969 (Mon–Fri, 8:30AM–5:30PM CST)
- Address: 1001 N Todd Ave, Azusa, California 91702, United States