Do I have to buy Seel Worry-Free Purchase?

Seel Worry-Free Purchase protection is an optional add-on protection that can be selected during the checkout process, to cover in transit issues like theft, lost, or damaged packages. If you do not wish to buy this protection coverage simply remove it from your cart.

How do I know what is covered with the Worry-Free Purchase protection?

When placing your order, the Seel coverage available for your order will be outlined within the item attributes, as well as the cart widget, as seen in the example screenshot below.Seel also sends you a confirmation email that outlines the specific coverage provided for your order. An example of the confirmation email can be found below, which will be sent from support@seel.com.Please note that different items within your cart may have different coverages provided so please check each item’s coverage details before submitting your issue.

Is there any time limit for issue reporting?

To qualify for the payout, you’ll need to follow the reporting time requirements:For issues of loss- when the package is not delivered- the issue cannot be reported sooner than 30 days from the date it was shipped- for domestic shipments (and 60 days for international shipments).Issues of damage must be reported within 7-days from the date of delivery.Issues of theft must be reported within 7-days from the date of delivery.Requests to return must be reported within 7-days from the date of delivery.

What should I do if my order arrives damaged?

If your Worry-Free Purchase protection covers damage, you should report the damaged package issue within 7-days (from the date of delivery) through the Seel Resolution Center. You’ll initiate the request using your email and order number found on the confirmation email. Please ensure you take photos of the package or item damage to provide when submitting your order.Worry-Free Purchase protection covers shipping-related damages to the point that the item(s) are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc., but does not cover cosmetic damage (scratches, dents, etc.), manufacturing damage to component parts or defects, packaging errors, or unsealed items. The compensation for damaged items will be up to the value paid for the purchased item(s).

What should I do if my order was stolen after delivery?

If your Worry-Free Purchase protection covers theft, you should report issues of theft within 7-days of the date of delivery through the Seel Resolution Center. You’ll initiate the request using your email and order number found on the confirmation email. Some packages may require additional documentation such as a police report.

What should I do if my order was lost during delivery?

If your Worry-Free Purchase protection covers loss, you can report a lost package once 30-days have passed. Please initiate the request through the Seel Resolution Center using your email and order number found on the confirmation email. Seel does not cover issues where the item is not shipped out, please contact us directly.

Can I change my order after it is placed?

If you purchased Worry-Free Purchase protection with your order, then Seel will send you a confirmation of your Worry-Free Purchase via email with the detailed coverages included for your order. Worry-Free Purchase is not refundable unless the entire order is canceled.

I didn’t mean to purchase Worry-Free Purchase protection, how do I cancel?

If you purchased Worry-Free Purchase protection with your order, Seel will send you a confirmation of your Worry-Free Purchase via email. You have 24 hours from the time the email is received to cancel the Worry-Free Purchase protection from the link in the email, as seen in the screenshot below.After the 24 hour cancellation window has elapsed, Worry-Free Purchase protection will not be refundable.