Ace Series MARS

We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Day Returns guarantee for each orders. Buy with confidence and enjoy a great shopping experience!

Extended Returns Information

For the 2022 holiday season, returnable items purchased between November 11 and December 25, 2022 can be returned until January 31, 2023. You may receive a partial or no refund on used, damaged or materially different returns.

30 DAYS RETURN GUARANTEE

Returned products MUST include all accessories, and they must be sent in its original packaging. Otherwise, the product will not be returned for a refund. Once the returned item arrives back in our's warehouse for inspection, the refund process will begin. If the product(s) is damaged, not in its original condition or missing parts, we will inform you if you are eligible for a partial refund. This is decided from case to case, depending on the severity of the damages or what parts are missing.

• Returns must include all accessories
• Items must include original packaging
• For non-quality related warranty claims, buyer is responsible for shipping costs.(We will charge a return fee depending on the model of the item)
• For non-quality related warranty claims, we refund the cost of the product itself.(Free shipping items will be charged 20% of it's price.The specific fee includes shipping fee, re-stocking, racking, operating.)
• Returns not made on request will take additional time to process, and we reserve the right to charge additional fees.
• Returns may be rejected if items do not meet the above requirements or without contacting official customer service

Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window.

Shipping costs must be covered by buyer in the following situations:

• Returning products for any reason other than a proven defect. (i.e. if you changed your mind or if you are unhappy with the product for some other reason)
• Buyer’s accidental returns
• Returning items claimed to have defects but found by our quality control to be in working condition or seems to be damaged on purpose
• Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

And it is your responsibility that the package arrives safely to us, so we recommend that you use a courier service where it is possible to track the shipment.(see more information under Return & Refund Policy).

Our Commitment To You.

Quality isn't easy and a good gaming chair needs to be constructed by a team that actually games regularly. This is where we come in, we are a team of engineers, designers and overall technology experts who are also hardcore gamers. We know exactly what was missing in gaming chairs today and have constructed a series of gaming chairs that fill that need.

Ergonomic Design: All our chairs are designed ergonomically, meaning that they perfectly align your neck and spine for optimal position while seated for a long time. Our chair perfectly curves to your back for an ideal lower back lumbar supported to keep you positioned in the right posture all the way through. 

Adjustable Arm Rests: Regardless of height or weight, we needed to make sure that for you to be perfectly comfortable that your armrests are adjustable, we did that for you. 

170 Degree Recline: A stable and sturdy recline system was engineered by a team who calculated that 170 degrees were the most optimal recline angle for you to enjoy comfort while still keep your body in the best position for it. 

Mesh and Cushion Support: Our comfortable mesh fabric allows for breathability and comfort while seated during those long sessions. Your hips and bottom will thank you later.   

Sturdy Construction: A powerful metal frame braces gamers of all weights and sizes for a strong finish so you never need to worry about whether or not that extra bag of Doritos will be too much for your gaming chair to handle.

Headrest/Footrest: All our chairs come equipped with a comfortable cushion that supports your head, while some of our chairs opt in for a footrest for the extra comfort while seated. 

GTRACING has considered every aspect involved in making sure that every detail in the perfect gaming chair was accounted for. Our quality is next to no one and we take pride in bringing you gaming chairs that are built with love and care.