Cozy Series CH310

We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Day Returns guarantee for each orders. Buy with confidence and enjoy a great shopping experience!

Extended Returns Information

For the 2022 holiday season, returnable items purchased between November 11 and December 25, 2022 can be returned until January 31, 2023. You may receive a partial or no refund on used, damaged or materially different returns.

30 DAYS RETURN GUARANTEE

Returned products MUST include all accessories, and they must be sent in its original packaging. Otherwise, the product will not be returned for a refund. Once the returned item arrives back in our's warehouse for inspection, the refund process will begin. If the product(s) is damaged, not in its original condition or missing parts, we will inform you if you are eligible for a partial refund. This is decided from case to case, depending on the severity of the damages or what parts are missing.

• Returns must include all accessories
• Items must include original packaging
• For non-quality related warranty claims, buyer is responsible for shipping costs.(We will charge a return fee depending on the model of the item)
• For non-quality related warranty claims, we refund the cost of the product itself.(Free shipping items will be charged 20% of it's price.The specific fee includes shipping fee, re-stocking, racking, operating.)
• Returns not made on request will take additional time to process, and we reserve the right to charge additional fees.
• Returns may be rejected if items do not meet the above requirements or without contacting official customer service

Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window.

Shipping costs must be covered by buyer in the following situations:

• Returning products for any reason other than a proven defect. (i.e. if you changed your mind or if you are unhappy with the product for some other reason)
• Buyer’s accidental returns
• Returning items claimed to have defects but found by our quality control to be in working condition or seems to be damaged on purpose
• Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

And it is your responsibility that the package arrives safely to us, so we recommend that you use a courier service where it is possible to track the shipment.(see more information under Return & Refund Policy).